After connecting Stripe through PlayThru, Stripe reviews and verifies your account before fully enabling card payments and bank payouts. This typically takes 2–3 business days (but often takes a couple hours).
Timeline
Stage 1: Immediately after connecting
The Stripe onboarding form is submitted.
Stage 2: Stripe Review (1-3 business days)
Stripe verifies your identity and bank details
Stage 3: Fully verified (2-3 business days)
Card payments and payouts both enabled
What you can do while waiting
- Continue building your registration page (Page Basics, Options, Questions).
- Share the registration link for free registrations.
- Enable offline payments so registrants can sign up without a card.
- Configure event setup (scorecard, golfers, etc.).
What doesn't work until verified
- Credit card payments on the registration page.
- Bank payouts to your account.
How to check status
- Open Registration tab > Payment Processing (Step 4).
- The Stripe card shows your connection status:
- Not connected — haven't started
- Connected / pending — onboarding submitted, awaiting verification
- Connected / active — card payments enabled
- You can also check the Stripe Dashboard for detailed status.
If verification takes longer
- Log into the Stripe Dashboard — Stripe may need additional documents or information.
- Look for a "Continue Setup" button on the Payment Processing step.
- Contact Stripe support directly for account-specific delays.
After verification
PlayThru receives an alert from Stripe and automatically enables card payments. No action needed on your part — the registration page starts accepting cards as soon as Stripe confirms.
Tips
- Connect Stripe at least a week before you plan to open registration.
- Don't wait until the last minute — verification delays are common for new accounts.
- Free and offline registration work without waiting for verification.
