How To Articles and Videos

Use this page to find answers to the most common questions PlayThru users have about using our live scoring and registration features. If you can't find answers to your questions, send us an email at support@golfplaythru.com.  

Start Here

• How to create a new event.
• What order should I configure my event setup?
• What’s the difference between the Event, Course, Golfers, and Scorecard tabs?

Formats, Teams & Multi-Round

• How do I setup a scramble outing?
• How do I set up  best ball event (2-person, 4-person, or 2 best of 4)?
• How do I set up a match play event?
• How do I assign golfers to teams?
• How do I fix a 'Missing Team" or "Missing Opponent" alert?

Multi-Round Setup

• How do I set up a multi-round event? 
• What happens when I mark a round as "Complete"?
• How do I change formats for each round of my multi-round event?

Course Setup & Handicaps

• How do I add tee boxes and enter par for each hole?  
• What if the course has us starting on the back nine and not Hole 1?
• How do I enable handicaps and net scoring?
• How do handicaps work for 9-hole vs. 18-hole events? 
• What are slope and rating, and where do I enter them? 
• Where do I enter hole handicap indexes? 
• What does "Adjust handicaps for course" mean?
• How do I limit golfers from getting their full handicap? 

Scorecard & Event-Day Scoring

• Why can't I get my scorecard link?
• What does the red checklist on the Scorecard mean? 
• Where do I find my scorecard link and QR code?
• How do golfers enter scores on their phones? 
• Can one person enter scores for the whole group? 
• How do I edit a golfer's scorecard after the round? 
• Can I get rid of the PlayThru branding on my scorecard? 
• How do I add hole sponsors? 
• How do I add hole competitions or skill shots? 

Live Leaderboard

• How do I hide the leaderboard until the round is over?
• How do I view the live leaderboard as an organizer? 
• How do I embed the leaderboard on my website? 
• Why can't golfers see the leaderboard?

Registration & Registrant Management

• How do I set up an online registration page for my event? 
• Where is my registration page link?
• Is my registration page live? 
• How do I customize the registration page?
• How do I add registration options or packages?
• How do I set pricing for each registration option?
• How do I mark a registration option as sold out?
• How do I add my own questions to the registration form? 
• Can I offer a free registration option?

Payments, Stripe & Fees

• How do I connect my bank account to accept payments? 
• What is Stripe and is it safe?
• Why do I need to verify my identity before connecting Stripe?
• How long does Stripe verification take?
• I connected Stripe, why can't I accept credit card payments yet?
• Why is the golfer being charged more than the listed price? 
• What fees does PlayThru charge for registration?
• Who pays the credit-card processing fees — me or the golfer?
• What are the fee passthrough options?

Plans, Upgrades & Billing

• What's included in the free plan v. paid upgrades?
• What's the difference between a single-event upgrade and a subscription?
• How do I unlock skins, custom scorecards, hole sponsors, or multi-round scoring?
• I deleted my event, what happened to my upgrades?