PlayThru requires password and email verification before connecting, changing, or freezing your Stripe account. This protects your payment connection from unauthorized changes.
When verification is required
- Connect Stripe Account: No
- Continue Stripe Setup: Yes — Password + email verification code
- Change Account (rebind): Yes — Password + email verification code
- Freeze / Unfreeze Payments: Yes — Password + email verification code
- View registration orders: No
The verification process
- Click a payment action button (e.g., Connect Stripe Account).
- A modal asks for your PlayThru account password.
- Enter your password and submit.
- PlayThru sends a 6-digit code to your account email.
- Enter the code in the modal (valid for 10 minutes).
- Once verified, the Stripe action proceeds.
Why this exists
Connecting Stripe links your bank account to registration revenue. Without verification, anyone with temporary access to your PlayThru session could redirect payments to their own bank account.
What if I don't receive the code?
- Check your spam/junk folder.
- Verify the email on your PlayThru account is correct and working.
- Wait a minute and try again.
- Codes expire after 10 minutes — request a new one if needed.
Master account exception
PlayThru's master admin account can freeze payments without OTP verification (for platform safety). Regular organizer accounts always require verification.
Tips
- Have your PlayThru password ready before starting Stripe Connect.
- Keep your account email current — verification codes go there.
- This is a one-time step per action, not per session.
