You choose who pays the fees — you (the organizer) or the registrant — using the Fee Passthrough setting on the Registration tab.
Your three options
1. Organizer pays (default)
- Registrant pays exactly your listed price.
- Stripe processing (~2.9% + $0.30) and PlayThru fee (2%) come out of your payout.
- Best for: Simple pricing, charity events, when you want registrants to see one clean price.
2. Registrant pays
- Registrant's total is grossed up to cover all fees on top of your listed price.
- You receive your full listed price.
- Best for: When you need to receive an exact amount per registration.
3. Optional (registrant choice)
- A checkbox appears at checkout: "Cover processing fees."
- Checkbox is checked by default — most registrants will cover fees unless they uncheck it.
- Best for: Giving registrants the choice while defaulting to fee coverage.
How to set this
- Open Registration tab > Setup Mode > Payment Processing (Step 4).
- Under Fee Passthrough, select your preferred option.
- Save.
What fees are included in passthrough
When fees are passed to the registrant, the gross-up covers:
- Stripe processing: ~2.9% + $0.30 (C$0.30 for Canadian organizers)
- PlayThru platform fee: 2% of subtotal
What passthrough doesn't cover
Stripe adds a surcharge when a card was issued outside your Stripe account's country (about +0.8% for Canadian accounts, about +1.5% for US accounts). PlayThru can't know where a card is from until the golfer enters it, so this surcharge isn't included in the checkout page total. On those payments, you'll receive slightly less than your listed price.
Example at $150 registration
Organizer pays:
- Registrant pays: $150
- You receive: ~$142.27
Registrant pays:
- Registrant pays: ~$157.73
- You receive: $150
Tips
- Review your setting before sharing the registration link.
- If registrants complain about the total, switch to "Organizer pays."
- The gross-up formula ensures you receive your full listed price when registrant pays fees.
