PlayThru charges a 2% platform fee on paid registration transactions. Stripe charges separate processing fees. Together, these are the cost of accepting online registration payments.
Golfers are charged in your Stripe account's currency: USD for US organizers, CAD for Canadian organizers. Fees work the same way in both countries.
Because Canadian events are charged in CAD and paid out in CAD, there's no currency-conversion fee. The surcharge for cards issued outside your country isn't covered by fee passthrough. Stripe sets these rates, so check Stripe's pricing page for current numbers.
PlayThru's 2% is collected automatically as an application fee on each Stripe charge. You don't receive a separate bill — it's deducted from the transaction before your payout.
When you refund a registrant through the Stripe Dashboard, PlayThru's application fee is also returned. You can verify refund status in Management Mode on the Registration tab. We don't think it's fair to collect money when you don't. Unfortunately, Stripe does not refund their transaction fees.