Connecting Stripe is step one. Card payments activate only after Stripe finishes verifying your account and sets charges_enabled to true.
Common reasons cards aren't working yet
1. Stripe verification still in progress (most common)
Symptom: Stripe shows "Stripe is verifying your account."
What's happening: Stripe is reviewing your identity and bank details (2–3 business days).
- Wait for verification to complete.
- Check the Stripe Dashboard for any outstanding requirements.
- Click Continue Setup on the Payment Processing step if Stripe needs more info.
2. Stripe needs additional information
Symptom: Connected but a warning appears on the Payment Processing step.
- Open Registration tab > Payment Processing.
- Click Continue Setup or Complete Verification.
- Follow Stripe's prompts to provide requested documents.
3. Payments are frozen
Symptom: Stripe was connected and working, but cards stopped.
- Check the Payment Processing step for a "Payments Frozen" notice.
- If you froze payments, click
- If PlayThru froze payments (admin action), contact support.
4. No paid registration options
Symptom: Stripe is connected and verified, but no payment form appears.
- Verify you have at least one registration option with price greater than $0.
- Free-only events don't show a payment form.
5. Offline-only configuration
Symptom: Registrants only see offline payment option.
- Ensure Stripe is connected AND
- Check that offline payments aren't the only option enabled.
How to confirm card payments are active
On the Payment Processing step, the Stripe card should show a green "Connected" status with card payments enabled. Test by:
- Opening your registration page link.
- Selecting a paid option.
- Proceeding to checkout — you should see a credit card form (Stripe Elements).
Tips
- Test with a real registration before promoting the link.
- Enable offline payments as a backup while waiting for Stripe verification.
