If a registrant's checkout total is higher than the price you set, your event's fee passthrough setting is passing credit card processing and platform fees to the registrant.
Why this happens
PlayThru charges two fees on paid registrations:
- Stripe processing: ~2.9% + $0.30 per transaction
- PlayThru platform fee: 2% of the registration subtotal
Depending on your fee passthrough setting, these are either absorbed by you (the organizer) or added to the registrant's total.
Fee passthrough modes
- Organizer pays: The registrant sees your list price and you absorb all the fees.
- Registrant pays: The registrant sees your list price plus the PlayThru and Stripe fees listed as line items.
- Optional: The registrant sees the price and the fees and has the option to "cover the fees" before checking out.
How to change this
- Open Registration tab > Setup Mode > Payment Processing (Step 4).
- Select a different Fee Passthrough option.
- Save.
Tips
- "Organizer pays" is simplest for registrants — they pay exactly what they see.
- "Optional" with the checkbox checked by default is a common middle ground.
- Communicate the total clearly if registrants pay fees — surprises cause support requests.
